Career Opportunity – Helpdesk Co-Ordinator
The successful Helpdesk Co-ordinator will join our friendly team in our purpose-built modern offices in Yaxley, Peterborough, providing excellent administration and customer service to our customers, management team and multi skilled staff. This role will keep you busy, interacting with varying stakeholders every day, working as an integral part of an Administration team, where you will be adding value to our successful business. Reporting into the Helpdesk Supervisor, your main responsibilities will be speaking to new and existing client’s, booking in routine servicing and maintenance for our engineering team, invoicing completed works and providing a wide range of other administration support.
About the company:
Britannia Fire and Security Ltd is an independent and privately owned family company, established 25 years ago in Yaxley, Peterborough. The company is BAFE and ISO accredited and provides extensive engineering support to installation projects and back up maintenance support, to a wide scope of organisations and businesses across the UK.
About You
To be successful in this role, you will be able to demonstrate the following:
- You will have excellent customer service skills, be able to use your initiative.
- You will be able to multi task whilst managing our customer expectations.
- You will display a positive and professional attitude.
- You will have previous experience of working in a customer focused environment.
- You will be able to influence and support customers and work under pressure with a strong work ethic.
- Have excellent written and verbal communication skills and be able to interact with people at all levels.
- Be used to being target driven and have the ability to work to strict deadlines.
- An excellent attitude and approach to learning and developing.
As this role is within a small team, you will also need high levels of personal motivation and resilience partnered with a personable and approachable personality that supports us to deliver customer service excellence. Team working is a key requirement of the position.
What we offer in return
- Minimum starting salary £18K per annum
- 28 days holiday including Bank Holidays
- Long Service additional holiday days
- Hours of work are Monday to Friday 9am-5pm (1 hour lunch break daily)
- Company Pension Scheme
- Friendly and supportive team and management
- Learning and career development opportunities
- Modern offices with free car parking
- Uniform provided
How to apply
This is a fantastic opportunity to join an energetic, focused, and successful local business where you will be able to develop your existing administration skills, with the potential of career advancement opportunities.
Our vacancies are handled by our internal management team and therefore, any unsolicited CV’s and/or Agency responses will not be accepted.
Interested in this role?
Please email your CV and a covering letter for consideration to:
Closing date for applications – 5pm – Friday 11th February 2022
Interviews will be held from Monday 21st February 2022
