Commercial CCTV Maintenance & Repair

Facilities teams inherit CCTV from fit-outs, previous tenants and contractors who’ve moved on. We take on CCTV repair and maintenance across the major commercial platforms, whoever installed the system.

Each visit checks what matters when footage is needed: image quality, recording, playback and export, retention settings and storage capacity, firmware, power supplies and cabling. Cameras that have drifted off their field of view are re-aimed, and warning labels are checked.

Faults are fixed on the visit where possible. Anything else is reported in writing with urgent fixes prioritised, and components are replaced only where a repair isn’t economic.

Twice a year suits most commercial systems. Your contract sets your service frequency and call-out response times, 24/7 emergency call-outs cover you between visits, and multi-site operators can bring every site under one agreement.

• Electrical contractors: we take on CCTV maintenance after handover on systems you’ve installed. Maintenance only, with reports you can pass straight to your client.

UK GDPR requires personal data to be accurate, kept secure and held no longer than necessary. For CCTV that means images clear enough for their stated purpose, retention that actually deletes on schedule, and access properly restricted. A neglected system can breach all three without anyone noticing.

It also has to do the job your signage and DPIA say it does. ICO guidance warns that poor quality footage ‘may undermine the reason for installing the system’. It expects periodic reviews of effectiveness, regular checks that date and time stamps are accurate, and security updates applied. If the system doesn’t achieve its purpose, the ICO says to stop processing until it’s fixed.

The Data (Use and Access) Act 2025 adds to that. Subject access searches only need to be reasonable and proportionate, and since 19 June 2026 complaints must be acknowledged within 30 days. Well-indexed, correctly retained footage makes both manageable.

Remotely monitored systems with police response are covered by BS 8418:2021, which includes maintenance, and repeated false alarms put the URN at risk. And if your monitoring link runs over an analogue line, it stops working when the PSTN switches off on 31 January 2027.

Choosing a CCTV maintenance company? Check what it’s certified for. Ours:

• SSAIB certificated security company
• NICEIC approved contractor
• ISO 9001, 14001 and 45001, UKAS-accredited certification
• CHAS and Constructionline

We’re also BAFE SP203 registered (300175), so fire alarm and CCTV maintenance can come from the same provider.

Not sure what state your system’s in? We start with an inspection visit to establish what’s there and what condition it’s in. Then we’ll quote for planned maintenance, one-off repairs, or both.

Call 01733 246 990, email info@britanniaalarms.co.uk or request a free quote online.

1. Scheduled inspections. Cameras, lenses, recorders, cabling, power supplies and firmware checked on an agreed schedule.
2. Performance testing. Image quality, storage, playback and export checked, so footage is there when you need it.
3. Repairs and upgrades. Faults fixed promptly, and ageing equipment flagged before it fails.
4. Compliance reporting. Maintenance logs and a written report after every visit, to support insurance and security requirements.
5. 24/7 support. Emergency call-outs between visits.

We maintain CCTV across the UK from our base in Peterborough, with engineers covering Cambridge, Northampton, Leicester, Nottingham, Lincoln and Luton.

Analogue, HD or IP, across the major commercial platforms, we look after systems for industrial and logistics sites, retail, offices, healthcare premises, schools and colleges, local authority buildings and leisure centres. Choose one-off repairs or an ongoing maintenance contract.